{"id":85,"date":"2025-03-20T00:43:07","date_gmt":"2025-03-20T00:43:07","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/garderobe\/?page_id=85"},"modified":"2025-04-11T20:54:37","modified_gmt":"2025-04-11T20:54:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lessencearoma.com\/es\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"85\" class=\"elementor elementor-85\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28b0281 e-flex e-con-boxed e-con e-parent\" data-id=\"28b0281\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7212787 elementor-widget elementor-widget-text-editor\" data-id=\"7212787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"180\" data-end=\"208\"><strong style=\"font-size: 16px;\" data-start=\"209\" data-end=\"237\">Last Updated: 03\/19\/2025<\/strong><\/h1>\n<p data-start=\"241\" data-end=\"400\">By engaging with <strong data-start=\"258\" data-end=\"283\">L'Essence Paris Aroma<\/strong>, you acknowledge and accept the following terms and conditions in compliance with relevant e-commerce regulations.<\/p>\n<hr data-start=\"402\" data-end=\"405\">\n<h2 data-start=\"407\" data-end=\"446\"><strong data-start=\"410\" data-end=\"444\">Product Return &amp; Refund Policy<\/strong><\/h2>\n<h3 data-start=\"448\" data-end=\"494\"><strong data-start=\"452\" data-end=\"492\">1. Eligibility for Returns &amp; Refunds<\/strong><\/h3>\n<p data-start=\"495\" data-end=\"546\">We accept returns under the following conditions:<\/p>\n<ul data-start=\"547\" data-end=\"875\">\n<li data-start=\"547\" data-end=\"626\">Items must be <strong data-start=\"563\" data-end=\"623\">unused, in original condition, and in original packaging<\/strong>.<\/li>\n<li data-start=\"627\" data-end=\"678\">A <strong data-start=\"631\" data-end=\"663\">receipt or proof of purchase<\/strong> is required.<\/li>\n<li data-start=\"679\" data-end=\"752\">Returns must be <strong data-start=\"697\" data-end=\"725\">initiated within 30 days<\/strong> of receiving your order.<\/li>\n<li data-start=\"753\" data-end=\"875\"><strong data-start=\"755\" data-end=\"853\">Perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids\/gases<\/strong> cannot be returned.<\/li>\n<\/ul>\n<h3 data-start=\"877\" data-end=\"910\"><strong data-start=\"881\" data-end=\"908\">2. Non-Returnable Items<\/strong><\/h3>\n<p data-start=\"911\" data-end=\"975\">The following items are <strong data-start=\"935\" data-end=\"951\">not eligible<\/strong> for return or refund:<\/p>\n<ul data-start=\"976\" data-end=\"1131\">\n<li data-start=\"976\" data-end=\"994\"><strong data-start=\"978\" data-end=\"992\">Gift cards<\/strong><\/li>\n<li data-start=\"995\" data-end=\"1033\"><strong data-start=\"997\" data-end=\"1031\">Downloadable software products<\/strong><\/li>\n<li data-start=\"1034\" data-end=\"1078\"><strong data-start=\"1036\" data-end=\"1076\">Certain health &amp; personal care items<\/strong><\/li>\n<li data-start=\"1079\" data-end=\"1131\"><strong data-start=\"1081\" data-end=\"1129\">Opened oils or diffusers that have been used<\/strong><\/li>\n<\/ul>\n<h3 data-start=\"1133\" data-end=\"1161\"><strong data-start=\"1137\" data-end=\"1159\">3. Partial Refunds<\/strong><\/h3>\n<p data-start=\"1162\" data-end=\"1218\">Partial refunds may be granted in the following cases:<\/p>\n<ul data-start=\"1219\" data-end=\"1399\">\n<li data-start=\"1219\" data-end=\"1339\">Items that are not in original condition, are damaged, or have missing parts due to reasons not caused by our error.<\/li>\n<li data-start=\"1340\" data-end=\"1399\">Any item returned <strong data-start=\"1360\" data-end=\"1381\">more than 30 days<\/strong> after delivery.<\/li>\n<\/ul>\n<h3 data-start=\"1401\" data-end=\"1428\"><strong data-start=\"1405\" data-end=\"1426\">4. Refund Process<\/strong><\/h3>\n<ul data-start=\"1429\" data-end=\"1773\">\n<li data-start=\"1429\" data-end=\"1546\">Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.<\/li>\n<li data-start=\"1547\" data-end=\"1688\">If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.<\/li>\n<li data-start=\"1689\" data-end=\"1773\"><strong data-start=\"1691\" data-end=\"1724\">Sale items are non-refundable<\/strong>\u2014only regular-priced items qualify for refunds.<\/li>\n<\/ul>\n<h3 data-start=\"1775\" data-end=\"1811\"><strong data-start=\"1779\" data-end=\"1809\">5. Late or Missing Refunds<\/strong><\/h3>\n<p data-start=\"1812\" data-end=\"1851\">If you haven\u2019t received a refund yet:<\/p>\n<ol data-start=\"1852\" data-end=\"2045\">\n<li data-start=\"1852\" data-end=\"1891\"><strong data-start=\"1855\" data-end=\"1889\">Check your bank account again.<\/strong><\/li>\n<li data-start=\"1892\" data-end=\"1995\"><strong data-start=\"1895\" data-end=\"1931\">Contact your credit card company<\/strong>, as it may take time before your refund is officially posted.<\/li>\n<li data-start=\"1996\" data-end=\"2045\"><strong data-start=\"1999\" data-end=\"2020\">Contact your bank<\/strong>\u2014processing times vary.<\/li>\n<\/ol>\n<p data-start=\"2047\" data-end=\"2172\">If you\u2019ve completed these steps and still haven\u2019t received your refund, please contact us at \ud83d\udce7 <strong data-start=\"2143\" data-end=\"2169\"><a rel=\"noopener\" data-start=\"2145\" data-end=\"2167\">info@lessencearoma.com<\/a><\/strong>.<\/p>\n<hr data-start=\"2174\" data-end=\"2177\">\n<h2 data-start=\"2179\" data-end=\"2212\"><strong data-start=\"2182\" data-end=\"2210\">Exchanges &amp; Replacements<\/strong><\/h2>\n<ul data-start=\"2214\" data-end=\"2431\">\n<li data-start=\"2214\" data-end=\"2265\">We only replace <strong data-start=\"2232\" data-end=\"2262\">defective or damaged items<\/strong>.<\/li>\n<li data-start=\"2266\" data-end=\"2370\">If you need an exchange for the same item, email us at <strong data-start=\"2323\" data-end=\"2349\"><a rel=\"noopener\" data-start=\"2325\" data-end=\"2347\">info@lessencearoma.com<\/a><\/strong> with your request.<\/li>\n<li data-start=\"2371\" data-end=\"2431\">Send the defective item to: <strong data-start=\"2401\" data-end=\"2428\">4300 S Semoran Blvd, Suite 204&nbsp;<\/strong><strong data-start=\"2401\" data-end=\"2428\" style=\"font-family: inherit; font-size: inherit; font-style: inherit; font-variant-caps: inherit; text-align: var(--text-align); letter-spacing: var(--theme-letter-spacing); text-transform: var(--theme-text-transform); text-decoration: var(--theme-text-decoration);\">&nbsp;<\/strong><\/li>\n<li><strong>Orlando FL, 32822<\/strong><\/li>\n<\/ul>\n<hr data-start=\"2433\" data-end=\"2436\">\n<h2 data-start=\"2438\" data-end=\"2465\"><strong data-start=\"2441\" data-end=\"2463\">Shipping &amp; Returns<\/strong><\/h2>\n<h3 data-start=\"2467\" data-end=\"2510\"><strong data-start=\"2471\" data-end=\"2508\">1. Return Shipping Responsibility<\/strong><\/h3>\n<ul data-start=\"2511\" data-end=\"2848\">\n<li data-start=\"2511\" data-end=\"2567\">Customers are responsible for return shipping costs.<\/li>\n<li data-start=\"2568\" data-end=\"2681\">Shipping costs are <strong data-start=\"2589\" data-end=\"2607\">non-refundable<\/strong>. If you receive a refund, the cost of return shipping will be deducted.<\/li>\n<li data-start=\"2682\" data-end=\"2848\">If returning high-value items, consider <strong data-start=\"2724\" data-end=\"2795\">using a trackable shipping service or purchasing shipping insurance<\/strong>, as we do not guarantee receipt of returned items.<\/li>\n<\/ul>\n<h3 data-start=\"2850\" data-end=\"2884\"><strong data-start=\"2854\" data-end=\"2882\">2. Delivery &amp; Processing<\/strong><\/h3>\n<ul data-start=\"2885\" data-end=\"3039\">\n<li data-start=\"2885\" data-end=\"2959\">Please allow <strong data-start=\"2900\" data-end=\"2920\">15 business days<\/strong> for processing refunds or exchanges.<\/li>\n<li data-start=\"2960\" data-end=\"3039\">A confirmation email will be sent upon approval of your refund or exchange.<\/li>\n<\/ul>\n<hr data-start=\"3041\" data-end=\"3044\">\n<h2 data-start=\"3046\" data-end=\"3081\"><strong data-start=\"3049\" data-end=\"3079\">Security &amp; Data Protection<\/strong><\/h2>\n<h3 data-start=\"3083\" data-end=\"3115\"><strong data-start=\"3087\" data-end=\"3113\">1. Secure Transactions<\/strong><\/h3>\n<p data-start=\"3116\" data-end=\"3210\">We implement robust security measures to <strong data-start=\"3157\" data-end=\"3187\">protect your personal data<\/strong> during transactions.<\/p>\n<h3 data-start=\"3212\" data-end=\"3257\"><strong data-start=\"3216\" data-end=\"3255\">2. Product Compatibility Disclaimer<\/strong><\/h3>\n<p data-start=\"3258\" data-end=\"3501\">To ensure optimal performance, <strong data-start=\"3289\" data-end=\"3339\">only L\u2019Essence Paris Aroma oils should be used<\/strong> with our diffusers. We are <strong data-start=\"3367\" data-end=\"3386\">not responsible<\/strong> for damage caused by third-party oils. Any repairs needed due to unauthorized oils will incur a <strong data-start=\"3483\" data-end=\"3498\">service fee<\/strong>.<\/p>\n<hr data-start=\"3503\" data-end=\"3506\">\n<h2 data-start=\"3508\" data-end=\"3537\"><strong data-start=\"3511\" data-end=\"3535\">Gifts &amp; Store Credit<\/strong><\/h2>\n<ul data-start=\"3539\" data-end=\"3751\">\n<li data-start=\"3539\" data-end=\"3652\">If a returned item was <strong data-start=\"3564\" data-end=\"3584\">marked as a gift<\/strong>, you will receive a <strong data-start=\"3605\" data-end=\"3620\">gift credit<\/strong> for the value of your return.<\/li>\n<li data-start=\"3653\" data-end=\"3751\">If the item was <strong data-start=\"3671\" data-end=\"3695\">not marked as a gift<\/strong>, the refund will be issued to the original purchaser.<\/li>\n<\/ul>\n<hr data-start=\"3753\" data-end=\"3756\">\n<h2 data-start=\"3758\" data-end=\"3777\"><strong data-start=\"3761\" data-end=\"3775\">Cont\u00e1ctenos<\/strong><\/h2>\n<p data-start=\"3778\" data-end=\"3866\">For any inquiries related to <strong data-start=\"3807\" data-end=\"3841\">returns, refunds, or exchanges<\/strong>, please contact us at:<\/p>\n<p data-start=\"3868\" data-end=\"3899\">\ud83d\udce7 <strong data-start=\"3871\" data-end=\"3897\"><a rel=\"noopener\" data-start=\"3873\" data-end=\"3895\">info@lessencearoma.com<\/a><\/strong><\/p>\n<p data-start=\"3901\" data-end=\"4054\">By using our website and purchasing our products, you agree to these terms. L\u2019Essence Paris Aroma reserves the right to update this policy at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last Updated: 03\/19\/2025 By engaging with L\u2019Essence Paris Aroma, you acknowledge and accept the following terms and conditions in compliance with relevant e-commerce regulations. Product Return &amp; Refund Policy 1. Eligibility for Returns &amp; Refunds We accept returns under the following conditions: Items must be unused, in original condition, and in original packaging. A receipt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"blocksy_meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/comments?post=85"}],"version-history":[{"count":9,"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":6573,"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/pages\/85\/revisions\/6573"}],"wp:attachment":[{"href":"https:\/\/lessencearoma.com\/es\/wp-json\/wp\/v2\/media?parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}